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RH7:Robohelp received word error 24

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hello,
I have been facing this problem for quite a while now.Whenever i try to create/edit/delete a topic i get the following error message:"Robohelp received word error 24.If you continue to get this error please contact adobe technical support".I am using a trial version of robohelp along with office 2007 and winxpsp2...
Any suggestions as to what could be causing this problem? I have reinstalled both office and robohelp twice already doesnt seem to help...

mso-ansi-language: EN-US; mso-fareast-language: EN-US;

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Hi,

 

I just noticed all of this code being generated in new files in RH10 that I haven't see before in my RH9 files, what's up?  Can I stop it? This is the code for 1 bullet and repeats for every bullet point.

 

<li><p><span style="mso-ansi-language: EN-US; mso-fareast-language: EN-US;

     mso-bidi-language: AR-SA;">S</span><span style="mso-ansi-language: EN-US;

                mso-fareast-language: EN-US;

                mso-bidi-language: AR-SA;">elect

  the document and click </span><span style="mso-ansi-language: EN-US;

           mso-fareast-language: EN-US; mso-bidi-language: AR-SA;

           font-weight: bold;">View</span><span

  style="mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">.</span></p></li>

 

Thanks.

Cannot generate PDF with RH10

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I have searched the forum and Peter Grainge's site and not found a solution to this problem that worked.

 

I have a new installation of RH10 on Windows 7 sp1. It was installed as a trial and then licensed. I do not have the complete Adobe Acrobat -- only the add-on that was installed with RH.

 

I used RoboHelp HTML to create a simple webhelp project and attempted to generate a PDF from it with the single source layout for Printed Documentation. The following error occurred:

 

Starting to build Printed Documentation...
Printed Documentation processor 10.0.0.287

Building C:\RoboHelp experiments\merged help webhelp\Child projects\comcare_human_resources_modul\!SSL!\Printed_Documentation\Printed_Documentation. doc ...

Preparing to create Printed Documentation...
Clearing output folder...
Preparing files for Print Document...
Copying files...
Updating files...
Finished preparing in 1 second.
Preparing environment...
Printed Document Generator Environment: Word 14.0.6129,  OS 6.1.7601, RAM 4009 M Bytes
Building Printed Documentation 'Printed Documentation'...
Building Single Document 'Printed_Documentation.doc'...
Building 'Title Page'...
Building 'Table of Contents'...
Preparing to build chapters...
Building 'Human Resources Module'...
Building 'First Topic of the Human Resources Module'...
Processing 'First Topic of the Human Resources Module'...
Processing 'How it works'...
Processing 'Splash'...
Processing 'Welcome'...
Processing 'The Information Screen'...
Processing 'About'...
Processing 'Starting the application'...
Building 'Error Messages'...
Processing 'Error Messages'...
Completed building chapters...
Building 'Glossary'...
Building 'Index'...
Updating list paragraphs...
Updating images...
Updating page numbers...
Updating page headers...
Updating Table of Contents...
Updating Index...
Saving 'Printed_Documentation.doc'...
Generating 'Printed_Documentation.pdf'...
Failed the generate PDF file 'C:\RoboHelp experiments\merged help webhelp\Child projects\comcare_human_resources_modul\!SSL!\Printed_Documentation\Printed_Documentation. pdf'...
Failed to save 'Printed_Documentation.doc'...
Cleaning up temporary files...

Internal error encountered,  Failed to generate Printed Documentation.

 

 

 

RoboHelp can successfully create a PDF of a single topic. It can create a PDF with Review > Create PDF for Review.  It can successfully create a doc from this project, and Word is able to save that doc as a pdf.

 

RH can open the projects that it created but cannot open the sample projects. The sample directories are read-only and I cannot reset them. I do not know why.

 

I uninstalled RH and reinstalled it. The problem is still occurring.

 

I am baffled. I am an inexperienced RH user so the problem might be a simple one. I would be grateful for any advice.

 

Best wishes,

Juliette Curtis

How to create a hyperlink to send an email in CHM file?

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Good morning,

 

My issue seems to be simple, but I can't solve it. I would like to create a hyperlink that opens a link for sending an email and then my issue would be solved. I've tried it inserting a link clicking the hyperlink button, but it didn't work, maybe because I have to generate a CHM file through Microsoft HTML Help option. Maybe someone can help me, that would be easier.

 

I would like to have a hyperlink, then when you click on it, it would open Outlook with an option to create a new email. For example: sendto:fulano@microsoft.com

 

Maybe someone can help me. Thanks in advance!

Cannot publish to Robohelp Server 8

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Hello All,

Well let me start by stating that I am a systems administrator but I have had no experience setting up Apache, Tomcat or Robohelp Server.

This bomb has been dropped in my lap cause I am typically the goto guy. The company has an intranet site with a help section that was created and currently resides on a windows 2000 server with RSC 2.3, and RoboEngine 4.1.  I have been tasked with setting up new server which will be windows 2003 server 32 bit OS.

Ok. I have followed all the Robohelp Server 8 getting started instructions (page5-6) on how to setup Apache Web Server with the Tomcat servlet for Robohelp server 8. I feel darn near 100% that I have gotten all of that correct. In other words everything tests correctly.  I.e., going to http://localhost shows me the proper index.htm.  I can access the tomcat manager using default UN and PW.

So I installed Robohelp Server 8 on the F:\Adobe RoboHelp Server 8\robo\server partition.  I did create more than one context but am just trying to publish to the default robohelp.  I create 3 areas.  I do see the context's listed in Tomcat Manager and they all show as started.

I have created a simple project with one help file in Robohelp HTML software.  I can generate it and it looks fine. I then configure the the WebHelp Pro Single Source Layout to publish to  Robohelp Test Server, server *****WUIT002 (my test server), robohelp adds /robohelp/server automatically. I use admin, admin as username and PW.  I attempt to select an area but get the error 'Unable to get area list from server'. Ok. that is not a good sign.  But I save and attempt to publish anywho...to no avail(of course). I receive the message "Warning: Failed to publish to "Robohelp Test Server". reason: Unable to connect to the RoboHelp server on *****wuit002. If RoboHelp Server is not being used, generate WebHelp instead. More information on RoboHelp Server is available in the help file.."

I have looked at permissions to the partition and Robohelp server directory. I have basically completely opened them up just to see if that was the issue and I am still having a problem. Help Please. There is so little info out there regarding this product.

Calling Captivate HTML5 Demonstrations

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Can Captivate HTML5 demonstrations be launched from a CHM file?

Where's the "Paste Special"?

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I've noticed that if I paste content from Microsoft Word into a RoboHelp topic, it comes in with all that dreadful Microsoft HTML markup. I want to use a Paste Special to paste that type of content in as plain text. However, I can't fine that kind of option.

Blank Printed DOC

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I have experimented with producing BUILD-specific documents from a large web help file. I have tried and tried to get the right BUILD statement, but I end up with a blank document with only the title page, no TOC. As it is running a message flashes: Failure to build one chapter.

Then I tried to get a complete paper document (NO BUILD EXPRESSION) from the batch generate, and RoboHelp chokes and gives me the same blank document.

Any suggestions for a fix would be greatly appreciated.

Thanks

CHM not playing FLV and MP4 video files

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Hi,

I can't play the FLV and MP4 files in the CHM file generated from single-sourcing FM11 via Robohelp10.

 

FLV appears with play button but the screen is black. MP4 appears as a hyperlink and when selected it opens the quicktime app and nothing happened.

 

Please help. I installed the latest flash and quicktime player and installed all the available codecs.

 

Thanks!
Kai

Image path appearing as tooltip in the PDF documentation

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Hi all,

 

I posted this issue a while ago, and I also offered the solution of populating the Screen tip of the image in the image's properties, however this is working for RH7, whereas for RH8 it does not matter what I enter in the Screen tip, it will still show the complete path of the image at the moment of creation of the PDF giving away some sensitive information. Not displaying the Screen tip specified in the image's properties is definitely a bug. Is there any remedy to  that. Basically I do not need any Screen tip for my pictures. Best would be to not display anything, however it seems impossible for the time being.

It does not matter if I generate the PDF directly as a layer in RH8 or I generate it from Word, the result is the same, and it is annoying.

I hope there is a remedy to that.

I use a Windows XP Pro 32 bit, and I installe all service packs from Adobe.

 

Thank you,

 

Bogdan

Set twisties open as default

Missing images in Word Document

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I am having a problem with some missing images when I generate a Word document from RoboHelp HTML. I have seen similar problems in these forums and have tried the solutions without success. I have Word 2002 SP3. I have images in my document that have conditional tags applied to them. Up until now, I have not had any trouble with them generating in Word. I added some more images (using RH to import them into my doc) and I set up the conditional tags to print those and not the others. In some cases, the images are generated and in others they are not. There is no X in its place just a blank line. I have tried erasing the .CPD file and re-generating. I have tried removing and re-inserting the image. Also, if I generate the html web help, the images are all there. No problem. I have tried embedding the images and using links and get the same result. I have not tried to just generate the PDF because I need to tweak the document in Word first before generating the PDF to make everything look good.

I have also uninstalled and reinstalled Robohelp. That didn't help either. The image properties all have none (not left or right). I am running out of ideas to solve this problem. Everything worked great before so I can't figure out what could possibly be wrong especially since the webhelp is fine. I also tried moving the project to my C drive. No change either. The project usually resides on a network drive.

If anyone can help, I'd really appreciate it since I have a document to print for a customer ASAP! Thank you in advance.

Evelyn

Responsive HTML5 Compile - hml file not found

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After updating to 11.0.4.291, I compiled our Responsive HTML5 primary layout with no errors. I selected the 'view results' option which appears normal until any docs are selected, they all generate a 'file not found' message. I checked the file path and the hml files are there and appear fine. Any ideas on what is going wrong and how to resolve??

Patch 8.0.1 negates custom popup size [RH8 html, Webhelp]

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I installed RH8 patch 8.0.1, and am finding the custom pop-up sizes I set are no long in effect.

 

Per our approach, we insert an image into its own html topic.

The image is then called as a pop-up in a step-by-step topic.

 

Prior to the patch, the pop-up window size was 5-8 pixels taller and wider than the image and displayed with a nice white margin:

 

pre-patch.png

 

Pop-up settings for this image: Display in custom sized pop-up

robohelp custom-popu setttings.png

 

 

 

Following the patch installation, the pop-up defaults to a scrolling window, irrespective of the custom window size.  i.e.  I tested custom sized pop-ups that were 5 - 15 pixels larger than the image width and height dimensions, and all resulted in the same size window, with scrollbar, as shown here:

robohelp popup issue.png

 

What can I do to recover the image pop-up displayed without scrollbars?

 

 

Can I create a Merged Help out of two existing Projects?

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I have an existing RH11 Project (Project A) that is on RoboHelp Source Control.  It is called up within the software that it is written for .  My company developed an add-on software to the original software.  I have about 30% of Help for the add-on (Project B) completed but it is not in Source Control.  The developer just informed me that the Help file needs to be one Help. ( I did ask this question in the beginning).  Is there a way for me to create a Merged Help project out of the two existing Projects and have it in Source Control?  I have created Merged Help before so I have some familiarity with it. I have Peter Grainge's RoboHelp authoring site bookmarked.

 

Thanks in advance for any direction you can provide.


how to downgrade Robohelp office 2015 12 to version 11

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i need info about downgrading the robohelp 2015 12 to version 11 can anybody help me please

Does RoboHelp 2015 Support Office 2016 64bit

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Hello,

 

We are considering upgrading to Windows 10 with Office 2016 64bit.  Does RH2015 support Word 2016 64bit or does it only support 32bit?

 

Thanks

John

RoboHelp 8 blow-up with right-click on TOC item

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Does anyone know if this issue has been addressed by Adobe?

 

I am also having the issue -- whenever I right-click on the TOC column within RoboHelp 8 HTML, it gives me the previously reported error message and shuts the program down.  Not a horrible issue -- but I have lost work when I forgot that I can't do that action in this application.

 

Thanks,

Bob

Printed Documentation.

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I have installed RH 2015 an Word 2016. I can`t create an Printed Documentation.  Is it a problem?

Not able link to framemaker files in robohelp 11

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Not able link to framemaker files in robohelp 11. That option is disabled.

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