Hello
Using RH 8.02 and converting linked Word docs (Word 2002) to WebHelp. These are policies and procedures that reference external documents.
In my Word doc I have a hyperlink to an external document. This doc is on a network server. In Word I added the hyperlink and it appeared as a relative path, such as ../RelatedDocs/RelDoc1.doc.
The referenced file is an external file, and I don't want to add it to RH because it may be updated; I just want to link to it so that a user gets the latest version.
When I update the HTML files in RH I see this in my HTML file:
<a href="file:////terminus/avbase_techsupport/av-base documents/supportmaster/documentationshare/relateddocs/reldoc1.doc">Related Doc 1</a>
This is the correct absolute path for the referenced file. Note the file://// prefix, with four forward slashes.
When I generate WebHelp, the link doesn't work. Nothing happens.
I tried the following:
1. Copied the whole path into my Windows Start > Run box and hit Enter. Nothing happens.
2. Removed two of the forward slashes and copied it again into the Run box. Now the file opens in Word.
I also tried removing the hyperlinks from the Word docs and adding them through RH instead. Same result.
Why does RH add four forward slashes to the prefix? What can I do to get these external links working?
Thanks for your help.
Roger Shuttleworth
London, Canada