I have Robohelp server installed on a Windows 2008 R2 x64 machine with IIS7, Tomcat 7 and Java 7. This is an ESX virtual machine accessed through the vSphere client.
IT installed this for me and as far as I know there were no errors when installing and configuring RoboHelp server the first time. Everything works as expected with the default context (robohelp), I can access the admin, publish my documentation, and I even have legacy HTML documentation being served and it's all fine and dandy.
However, I need to create a new context and I simply cannot. Whenever I open the Configuration Manager, it crashes with the following details:
Problem signature: Problem Event Name: APPCRASH Application Name: ConfigMgr.exe Application Version: 1.0.0.1 Application Timestamp: 4d08d1d2 Fault Module Name: ConfigMgr.exe Fault Module Version: 1.0.0.1 Fault Module Timestamp: 4d08d1d2 Exception Code: c0000005 Exception Offset: 0000000000049e8d OS Version: 6.1.7601.2.1.0.272.7 Locale ID: 4105 Additional Information 1: 4238 Additional Information 2: 4238e836a2320692f474efd7694039a5 Additional Information 3: e027 Additional Information 4: e02751af75d66a9fc8c6059c5cb41685
As a test, I tried reproducing the setup myself on the same OS, but in a local virtual machine through VMWare workstation. Oddly enough, I get the same problem (not sure if the exception codes are the same however). I'd like to know how to resolve this problem of course, but in the meantime is there any way to create a context manually by editing files directly?