Contents of the ToC pane not displayed in IE 11
Hi, I experienced this problem before but did not ever find a solution. My laptop recently upgraded from IE 10 to IE 11 and ever since, the contents of the ToC pane in my webhelp projects will not...
View ArticleNew folder is not visible inside my project but shows in Windows Explorer.
I created a new folder under another folder. The new folder is not visible inside my project but shows in Windows Explorer. Also, if I try to add another folder of that same name, it denies the...
View ArticleRH9 - Can not create ANY links in linked Word documents ;-(
Ok, this does not make sense: - From RH9, create a fresh empty project - Create two word files "Topic1.docx" and "Topic2.docx" - Put "Link Here" in each document - Save the documents - From Project...
View ArticleWebHelp in Chrome - first look
Just downloaded the new Chrome browser from Google, and as I feared, my WebHelp doesn't work (nav pane contents don't display). I am using a skin.I tried a test project using the default skin and found...
View ArticleLicense Server Unavailable
I own a Perpetual license for RoboHelp 6 which has been doing just what I need for sometime now. The system it was installed on is no longer available and I need to reinstall to a new system....
View ArticleMaking Drop-Down Text Drop Up
Hello, all.Easy question with hopefully an easy answer.Is there a way to make the drop-down text appear above the linked text instead of below? In other words, can I turn it into drop-up text?Thanks.-Ryan
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Word blows up when add new topic
Help! When I add a new topic to my TOC, Word blows up! What could be causing this? It's an older help file (.hpj) that I've opened in a newer version of RoboHelp, but I just did the same thing with...
View ArticleHow do I decide what version of RoboHelp to use?
I've been tasked with putting together the help files for the 2.0 version of our company's software. I have RoboHelp 7. I have the PREVIOUS current help files created in RoboHelp for version 2.1 of...
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Menu path above header not displaying
On most topics there is a menu path, in what appears to be the area above the header, that can be used as a navigation aid. I say above the header because the header for this Master Page is blank. It...
View ArticleIllegal character error on good filename
I created a new RoboHelp project and tried to insert a graphic named Timeline.jpg. I got the following error: Unable to rename file, "Timeline.jpg".The filename contains illegal characters. I tried...
View ArticleWeb help and Chrome
Hi Everyone,We're currently using RH10 and using Web Help as our current output. Currently Chrome doesn't display web help but flickers instead. This occurs both locally and over network.Chrome is...
View ArticleHow does one apply bulleted lists in RH10
Hi, I am totally struggling to understand the workflow for applying bulleted lists in RH10 (for html). If I have a paragraph style=Normal, font=Tahoma-10pt, why on earth does selecting that paragraph...
View ArticleBullets/styles in Robohelp 8
We just upgraded to Robohelp 8. We use a style sheet that we created. Some of the styles have bullets or numbering a,b,c, and so on. Now that we are on Robohelp 8, it is replacing these bullets and...
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style sheet not being applied to certain topics in .chm file
Hello,I just upgraded to RH8 to produce HTML help. I was previously using RH7. Almost all topics use the style sheet called e4w.css. When i generate a .chm file and display various topics with the...
View ArticleConvert .chm to PDF
I have the trial version of RoboHelp 8.0.0.203. I want to convert an existing .chm file to a PDF. How do I do that?
View ArticleCan RoboHelp9 Search information from other database besides itself
Hi experts, I just got the task to look into the RoboHelp's search function whether it could satisfy our needs: we want to have a RoboHelp 9 to host the information for contact center, and we already...
View ArticleIndex not loading in RH10 WebHelp output
We use RH10 (version 10.0.1.292) to generate WebHelp. Our current project has 3706 HTML topics and 13,119 index terms (MS-HKWD entries embedded in the HTML). Recently, our users have encountered...
View ArticleUsing Google Analytics in large robohelp project
I want to use google analytics to track a large training and help website. Actually seperate sites but same material. Training just has a browse sequence turned on. When I insert google analytics code...
View Articlenext and previous buttons appear in screen layout editior but not in browsers
In the Screen Layout Editor (knowledge base) , Topic default file – I can see the next and previous buttons , but they don’t show up in browsers after generation
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Incorrect location of popup windows in RH8 after conversion from RH Office X4
We have a CHM file created with RH Office X4. We need to Japanise it. We downloaded a trial version of RB8 and converted the project files to the new format. When we built the new CHM file with RH8,...
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