Extremely slow performance on projects under version control using RoboHelp 11, PushOk, Tortoise SVN repository

September 25, 2014, 6:58 pm

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We are also experiencing extremely slow performance for RoboHelp projects under version control. We are using RoboHelp 11, PushOk and a Tortoise SVN repository on a Linux server. We are using a Linux server on our IT guys advice because we found SVN version control under Windows was unstable.

When placing a Robohelp project under version control, and yes the project is on my local machine, it can take up to two hours to complete. We are using the RoboHelp sample projects to test.

We have tried to put the project under version control from Robohelp, and also tried first putting the project under version control from Tortoise SVN, and then trying to open the project from version control in Robohelp. In both cases, the project takes a ridiculous amount of time to open. The Robohelp status bar displays Querying Version Control Status for about an hour before it starts to download from the repository, which then takes more than an hour to complete. In many cases Robohelp becomes unresponsive and we have to start the whole process again.

If adding the project to source control completes successfully, and the the project is opened from version control, performing any function also takes a very long time, such as creating a topic. When I generated a printed documentation layout it took an astonishing 218 minutes and 17 seconds to complete. Interestingly, when I generated the printed documentation layout again, it took 1 min and 34 seconds. However when I closed the project, opened from version control, and tried to generate a printed documentation layout, it again took several hours to complete. The IT guys are at a loss, and say it is not a network issue and I am starting to agree that this is a RoboHelp issue.

I see there are a few other discussions here related to this kind of poor performance, none of which seem to been answered satisfactorily. For example:

Why does it take so long when adding a new topic in RH10 with PushOK SVN

Does anybody have any ideas on what we can do or what we can investigate? I know that there are options for version control, but am reluctant to pursue them until I am satisfied that our current issues cannot be resolved.

Thanks Mark

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HTML5 output doesn't show the switcher (on/off toggler)

September 26, 2014, 1:08 am

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The generated output of Theme1_Standard doesn't show the switcher on the Search page. How do I enable the toggler?

RoboHelp10 - If we click on 'Show' blank page get displayed.

October 31, 2013, 4:25 am

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I am using,

RoboHelp10
IE9
MSVS2010
Win7

Tried with below option,

Flash Help
Flash Help Pro
Web Help Pro

Trouble in,
Important to us: When we invoke flash help with respective topic, help get displayed with TOC and topic page, but this topic is default topic(not the expected/requested), with "Allow Blocked Content" button at the bottom. If we click on "Allow Blocked Content", it will display only above requested topic page, without TOC pane, with 'Show' button. If we click on 'Show' blank page get displayed.

1. When we are displaying content with option 'OptionConstants.CSH_DISPLAY_CONTEXT' it only show topic and it won't show me the TOC along with current selected topic page.

2. When we are displaying content with option 'OptionConstants.CSH_DISPLAY_CONTEXT' it only show topic with 'Show' link. When we click on 'Show' link, blank page get display.

3. Tool gives us facitlity to publish the Flash help, where we can choose the folder. This means that it publishes correctly with the expected folder structure. Same folder structure (the published one) we are using. and on the top of that we are not getting expected result.

4. Published content does not contain any mapid/mapfile.

5. Skin we were using 'beautiful_vista_flash.fhs'

6. When we switch between two (help)button, we get proper help topic. If we press 'Show' button, how help will know who is the parent and where is the mapfile (map id) kept. How it finds internally.

Please assist to resolve it.

Thanks in advance.

how can build help file for right to left and non english language

March 19, 2008, 10:12 am

≫ Next: RoboHelp HTML Version 11: Where can I find the version of RoboEngine that ships with RH 11?

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hi erverybody, i have a big problem ,please help me
i creat a c# appliction with vs.net2005 and i want to write help file for it .i need a software to creat help file for non english language(such as persian or arabic) and right to left support . i tried many helpware chm builder tools but each of them made a problem .i dont know what to do .what is the best solution for creating help files for right to left and non english languages ?
how can i build my help file with f1 helping ability .thank u so muchText

RoboHelp HTML Version 11: Where can I find the version of RoboEngine that ships with RH 11?

September 24, 2014, 11:49 am

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I'm asking this question because the Using RoboHelp HTML 11 guide says that the new context-sensitive Help API is supported only with RoboHelp Server or RoboEngine 3.0 or later.

Since we are considering deployment of WebHelp or WebHelp Pro to a company-hosted web server (instead of to RoboHelp Server), we want to make sure that we can use the CSH API to call CSH topics.

Thanks.

Carol

Is there a "dummies" guide to setting up content categories?

September 25, 2014, 9:39 am

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Using: RoboHelp 11 on a Windows 7 system.

 

I've looked through the Help and I've looked at the sample project EmployeeCare2 (which  has only one content category, US (default), and so doesn't show the benefit of having multiple categories). I still don't understand the best approach for setting this up. For example, do you need to create a unique TOC for each content category and then include only the relevant topics in that TOC?

We have several types of users for our Touchstone application

• Underwriters
• Reinsurance agents
• Insurance agents
• Business unit administrators
• System administrators

Would I have to create a TOC for each type of user, including in it only those topics of interest to each user?

Would I then create browse sequences applicable to each user's typical workflow?

Has anyone seen any good documentation about this feature?

 

Note: In our current Help system, which uses WebHelp Pro, I had to, for various licensing reasons, create a TOC for each type of product analysis (e.g. Loss, Hazard, Geospatial, Data Quality). Each TOC included common topics and topics related only to the analysis type. In addition, each TOC contained conditional build expressions. When a user launches the Help menu, the user sees only the Help modules for their licensed products. While this works fine for our purposes, we ran into some odd behavior with browse sequences.  It appears that the approach I took is similar to the way authors need to develop Content Categories.

RoboHelp10 Search Progress Bar

September 19, 2012, 8:36 am

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I upgraded Robohelp9 WebHelp projects to Robohelp10  successfully but the Search % bar is not working when a search is requested. Can anyone offer a reason why or a fix for that?

 

 

Thanks for looking,

 

Mike

Change Table of Contents Page Title style in RH 11

September 24, 2014, 4:18 pm

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I want to change the style of Table of Contents Page Title for Printed Documentation. I would like it to be left justified.

 

I have added the style to the CSS using the CSS Editor - no luck. First, the Table of Contents Page Title style does not even appear in the CSS Editor. So, I added a style called "TOC" and then changed the existing "Table of Contents Page Title" style to "TOC" in the Style Mapping.dot file. Tried to re-generate the printed doc and it still inserts the original "Table of Contents Page Title" style and does not apply the "TOC" style to the page title.

 

I simply want the table of contents title to be left-justified, but I cannot seem to get it to recognize this style change.

 

Any suggestions? Ready to tear my hair out! We have about 50 guides to generate and I would rather not have to manually fix in each Word doc.

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A Find expression to find everything in span tag

April 4, 2013, 5:27 pm

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I imported word doc into my robohelp project and there is a lot of span tag junk i want to get rid of.

 

Is there an expression i can build in the "find and replace" tool that will find any span tag and its contents?

In the following example I want to delete the whole string including the brackets:

 

<span style="letter-spacing: .05pt;">

 

I'm thinking possibly a wildcard like: <span ***>

 

I don't see a wildcard option in robohelp help related to building find expressions.

Anchored button in the help pages?

November 11, 2013, 2:46 pm

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I'd like to add an achored button to appear at the top of the page on the right on select pages. Can I do this with Adobe Air?

What is the Best plan for downloading Adobe AIR Pdf files onto my iMac-Maveric format?

August 1, 2014, 5:01 am

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Does Adobe have a solution that allows me to download adobe Air files as PDF files [ that I can open ] on my iMac running Mavericks?

Air Help topic navigation links broken

February 27, 2012, 9:51 am

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I've logged this as a bug, but was wondering if anyone else has run into this problem.

 

When generating the "Air Help and Browser Based Help" output format (and uploading the browser files to the web server and installing the AirHelp application), the navigation links that appear above the help window and below the search bar/navigation buttons are broken. The example below shows the uni-pane template, but the problem occurs with all templates.

 

Upon clicking the first or second topic link (in the red circled area), this displays "The page cannot be found" and the navigation links themselves disappear.

 

I noticed that the problem only exists when the topics in the Project Manager are organized into subfolders. If all the topics in the Project Manager reside in the top-level folder, the links navigate properly. Also, the links are only clickable when in online mode, not in local mode. I've been unable to either disable the navigation links entirely, or make them un-clickable in online mode.

 

I'm running RH9, Windows 7 (64-bit).

 

Any help would be appreciated.

RoboHelp 10 - SVN Issue

September 26, 2012, 12:49 am

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Hi there,

 

We are having an issue with RoboHelp 10 and SVN (Subversion 1.7.5).

Say, for example, I add three new topics to an online help project, close the project and commit the changes. My colleague performs an SVN update - she can see that the new files are brought down from the server. The new files are then visible in the physical RoboHelp project folder - so SVN has done its job. However, when she opens the online help project on her machine, the three new files are appearing with the red 'X' in the table of contents - suggesting RoboHelp cannot find the files (as per the image below). The files are also not displayed in the project manager pod. However, if we perform a manual import in the project manager, the files are added to the project manager and no longer displayed with the red 'X' in the table of contents.

 

This has only happened since we upgraded to RH 10 from RH 9. Could it be that there is some setting that we need to configure?

 

 

Custom buttons in Output window

July 24, 2014, 9:50 am

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I have been working on a new project in RoboHelp 10 which has a .CHM output file. In the Window Properties dialog for the output I have selected to add a button (Button 1) to the toolbar which is linked to a pdf document. (We have done this many times before in earlier versions.) For some reason I cannot get Button 1 to appear at all. I have tried creating another window and using that instead, and even recreating the project with just a single topic, but to no avail. Other changes I make to the window (size, other features) work fine so I am definitely using the correct default settings to generate the project. If I use Button 2 then I see the button but can't find the pdf, even though I have put it in the root file of the project as normal. Has anyone else had this problem, and do you know of a solution?

Help me replacing extract & converted file from alchemy catalyst ttk file images are missing

September 23, 2014, 6:21 am

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I have created project as output .chm file & then that chm file using alchemy catalyst converting to other language & from that files when i am replacing back with existing project files while building .chm file getting some images missing any solution?..

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How to move a logo to the right side of the header and resize the image box - Customized Responsive HTML 5 Layout - RoboHelp 11

July 24, 2014, 10:26 am

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I created a customized HTML 5 Layout based on the Theme1_Standard layout.  Our logo is rectangular and will not fit in the default image box.  I want to move the logo to the right side of the header.  I don't see how to do this in the Layout Customization dialog.  Is there a way to do this in the html code somehow?  By the way, the logo looks great in the desktop and table Preview from the Layout Customization dialog.  It is the correct size and the header title adjusts to the right so that there's enough space for the rectangular logo. However, in the phone preview, the logo is tiny.  And when I generate the Responsive HTML5 single source layout with the new theme, the logo is tiny in the Chrome preview, even for desktop.

 

Thanks.

 

Gina

Image path appearing as tooltip in the PDF documentation

October 27, 2010, 6:19 am

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Hi all,

 

I posted this issue a while ago, and I also offered the solution of populating the Screen tip of the image in the image's properties, however this is working for RH7, whereas for RH8 it does not matter what I enter in the Screen tip, it will still show the complete path of the image at the moment of creation of the PDF giving away some sensitive information. Not displaying the Screen tip specified in the image's properties is definitely a bug. Is there any remedy to  that. Basically I do not need any Screen tip for my pictures. Best would be to not display anything, however it seems impossible for the time being.

It does not matter if I generate the PDF directly as a layer in RH8 or I generate it from Word, the result is the same, and it is annoying.

I hope there is a remedy to that.

I use a Windows XP Pro 32 bit, and I installe all service packs from Adobe.

 

Thank you,

 

Bogdan

I want to create a new customized screen layout for responsive HTML5 output. I don't want to use the ones present in the gallery. What are the steps to do so?

August 6, 2014, 10:10 pm

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I don't wish to use the ones already present in the gallery. They do not meet my requirements. Therefore, I want to create/design my own screen layout for the responsive HTML5 output. Please let me know the steps to do so. How to create a SLZ file, what is the code that I need to write. What are the components that I need to create to have a complete screen layout to be used in a responsive HTML5 output.

Context-sensitive (pop-up) topic handling in Firefox

October 21, 2009, 5:12 pm

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I'm using RoboHelp 7 HTML for WebHelp development. The Help project I've built is accessible from a Web-based application, for which I have also created context-sensitive Help. The application will soon officially support Firefox v. 3.5.3, so users can use it to launch the application instead of IE, if needed. The problem is the behavior of Help display within Firefox. When launching Help from the application's toolbar menu or from anywhere in the GUI where contex-sensitive Help is accessible, there is a blank pop-up window that displays and vanishes in the lower right portion of the desktop. The Help topic is launched at the same time as this blank, secondary window, but it displays as intended.

 

In Firefox, pop-up blocking is disabled. I have checked the Web sites for Peter G., RoboWizard, John D., and of course, Adobe KB archives and I cannot find a clear answer to this issue. What can be done to stop the blank, secondary window from displaying when Firefox is used?

 

Thanks.

My updated help file only opens the TOC/Index/Search

June 9, 2014, 8:26 am

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I have to update an old project that uses WinHelp, so I installed RH X5 on an old XP machine. The original help file always opened in a 2-pane window with the ToC on the left and the default topic on the right. My "updated" help file only opens the ToC/Index/Search screen in a single pane. How do I get the 2-pane window to appear?

 

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