I purchased RH9 on Tuesday and the installation immediately failed, with the following errors/warnings (at the bottom of this comment). I hooked up with tech support, and the gal took over my computer for two hours, attempting all sorts of fixes and magic. Every single effort failed with the exact same errors/warnings. I lost the connection with her because a reboot took longer than the ten-minute time limit and never heard back from her. Despite an open case (#0181993020) and my updating it through the week, I have not heard back from tech support.
Here is what I’ve tried:
- Diagnostic boot (no non-critical services and start-up programs).
- Safe boot.
- Anti-virus on/off.
- Firewall on/off.
- UAC on/off.
- Uninstall all “payload” apps (including AIR).
- Manually install all “payload” apps (including AIR).
- Where possible, manually unistalled/installed failed installation apps such as Microsoft_VC90_ATL_x86.
- Uninstall RH8.
- Reinstall RH8.
- Manually edit Registry to remove all vestiges of RH8/RH9.
- Incense and prayer.
- New user profile (and re-trying everything I'd already tried).
- Take ownership of entire system disk.
- Extract install files to separate disk.
- …a lot of other stuff I’ve forgotten while in the fugue…and, of course, rebooting the machine after everything and re-downloading the software...
Here’s the kicker: no matter the environment or what I tried, the errors/warnings are exactly the same and there is no error event in the Event Viewer.
I’m running Windows 7 Ultimate, 64-bit on an i7-965 system with 12GB of RAM and approximately 3TB free disk space and Nvidia GTX280 cards. All drivers are current. No other Adobe app has issues (Adobe Master Collection CS5 is installed, as is RH8 and Captivate 4). Everything is installed and run off this one machine.
It is, of course, driving me nuts…<G>
Any advice or off-the-wall suggestions would be most welcome, especially from any Windows 7 64bit users. Here are the errors/warnings:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 10 error(s), 12 warning(s)
WARNING: PayloadPolicyNode.SetAction: IN payload {AC76D478-1031-0000-3478-000000000004} Adobe PDF Creation Add-On 9 is required by {F8994FC1-D72D-4DAD-8680-407D0438A539} Adobe RoboHelp 9 but isn't free.
WARNING: Warning: {2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5} Adobe Player for Embedding will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {E995AC53-954A-48D2-A861-613B8D42A9BE} Adobe ExtendScript Toolkit CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5} Adobe Player for Embedding will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Warning: {E995AC53-954A-48D2-A861-613B8D42A9BE} Adobe ExtendScript Toolkit CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: Payload {A7C805CA-634C-4ec8-A6D9-B42D1555B653} has an action "install" but no resultState
ERROR: The following payload errors were found during install:
ERROR: - Microsoft_VC90_ATL_x86: Install failed
ERROR: - Adobe Linguistics 5.1: Install failed
ERROR: - Suite Shared Configuration CS5: Install failed
ERROR: - Adobe PDF Creation Add-On 9: Install failed
ERROR: - Adobe RoboHelp 9_AdobeRobohelp9en_US: Install failed
ERROR: - MSXML 4.0 SP2: Install failed
ERROR: - AdobeHelp: Install failed
ERROR: - Adobe RoboHelp 9: Failed due to Language Pack installation failure