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RoboHelp vs. RightNow Knowledge Base

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I'm trying to help steer a client towards a solution and they've been going down the KB path but are now wondering what exactly the benefits or differences are.  From what I can see of their needs RH Server would be all they need...at a MUCH lower cost.  But when asked what the advantages of an expensive KB are (and they assume there must be advantages) I can't answer.  I could tell them to ask Oracle, but they're asking me and even if just for my own edification I'd love to know what situations might be more appropriate for the KB than RH.

 

Any help would be appreciated.

 

Diane


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