I'm using RoboHelp 7 HTML for WebHelp development. The Help project I've built is accessible from a Web-based application, for which I have also created context-sensitive Help. The application will soon officially support Firefox v. 3.5.3, so users can use it to launch the application instead of IE, if needed. The problem is the behavior of Help display within Firefox. When launching Help from the application's toolbar menu or from anywhere in the GUI where contex-sensitive Help is accessible, there is a blank pop-up window that displays and vanishes in the lower right portion of the desktop. The Help topic is launched at the same time as this blank, secondary window, but it displays as intended.
In Firefox, pop-up blocking is disabled. I have checked the Web sites for Peter G., RoboWizard, John D., and of course, Adobe KB archives and I cannot find a clear answer to this issue. What can be done to stop the blank, secondary window from displaying when Firefox is used?
Thanks.