Hi there, I have RH V 9.0.1.232 installed. I have a project with about 1000 files which was converted from RH 8 without issue until now.
There are 3 Conditional Build Tags. I can publish the project to Web Help with layouts including tags #1 and #2, but when I include #3 in any layout, RH crashes at the same point every time, as shown below:
I have tried leaving it for over an hour without change. When I open Task Manager, RH is listed as "Not Responding." I do not get an error message at all. I have not generated this layout in several months, and possibly not since I have had RH 9.
Tag #3 must be applied to hide content from a public audience. This tag is applied to several sections in every topic, and is also applied at the topic level for about 20% of the topics.
Here is what I've tried to do:
1. Create a test project with multiple tags and publish to WebHelp - no issue found.
2. Rolled the project folder back to an earlier version from yesterday morning - problem still exists, could try an earlier version but a lot of work was done yesterday.
3. Followed the instructions here, which have served me well in the past - problem still exists- http://www.techfuels.com/software-jargons/29202-repairing-corrupted-robohelp-project.html
All of this leads me to think there is something wrong with the tag in particular. I could delete the tag, create a new one and reapply it, but that would be a major challenge considering the number of topics I'm dealing with, and I am the lone writer.
Anyway, if anyone has any ideas or has had problems like this in the past, I would appreciate your time.
Thanks,
Michelle