We are using FrameMaker 11 to author our documentation. We have some cross-reference links that do not work when the FrameMaker book is imported into RoboHelp. Upon import, the href information is not included in the link in the HTML code. The text looks like a link, however. When the help is generated, the text is not a link. The following is an example of a non-functioning link:
see <a>Link</a>.</p>
Here is an example of a cross-reference that is functioning correctly:
<a href="#XREF_90399_Heading_Text">Link</a>
There are no errors in FrameMaker. The cross-reference is updating correctly in FrameMaker. In addition, when a PDF is made form the same book, the cross-reference works in the PDF.
Troubleshooting steps I have taken:
- I have tried going to MIF and back for both the source and target documents.
- I have recreated the cross-reference and marker.
- I have tried linking to a heading cross-reference marker, as well as a manually create cross-reference marker.
- I have renamed the file.
- I have renamed the marker.
- I have used different cross-reference formats.
- I recreated the file by copying all the text to Notepad and pasting the text back into a fresh FrameMaker file.
None of the steps I have attempted have corrected the issue for the cross-reference I focused my troubleshooting on. I hope that someone can point me in the right direction to correct this issue.