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After upgrading RH9 to RH10, pop-ups no longer 'auto-size' when called from...
This is not the same issue as the current RH10 fix for webhelp resolves. We've noticed that, once a HTML help file (eg. helpfile.chm) is generated in RoboHelp 10, the pop-ups no longer display as...
View ArticleRoboHelp project management strategy
Morning I have some general questions, for which I doubt there are any "correct" answers, but I'm sure people will have useful to say all the same. First, some background information. I have used...
View ArticleBug in the search database of Javahelp
Hi all,in this project I am importing from Framemaker and generating Javahelp output. The Javahelp does not work when there are non-ASCII characters in the topic filenames (such as accents or umlauts)....
View ArticleRoboHelp HTML version 9 - How can I prevent a conditional build tag from...
I have added a Conditional build tag to a snippet text in a certain topic. However, when I edited the snippet the Conditional build tag was removed from that topic. Luckily I noticed it was missing,...
View ArticleProblem running the macro (1037) - on Windows 7 PC
why do I get "There was a problem running the macro (1037) when running help on Windows 7 PC?
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View JavaHelp (Primary Layout)
Hi - I'm new to this forum and a new RoboHelp 8 user...I have to figure things out for myself since my employer is not offering to provide funds for training. I purchased RoboHelp 8 in January of this...
View ArticleLinks to FM Books Severed on Upgrade to TCS5
Since we upgraded to Tech Comm Suite 5, our RoboHelp projects are no longer linked (single-sourced) to their FrameMaker books. To correct this, we have to relink the projects and then go through the...
View ArticleCreating apps for Apple iOS
Hi all,I was astonished to see Adobe's german website stating that RoboHelp can create mobile Apps for iOS, Android, Blackberry, Windows and Symbian. From what I understand, only Android is possible at...
View ArticleResponsive HTML Layout points to wrong page as the Home page where do I edit it?
Can someone enlighten me on where to edit the pointer to the Home page icon so that I can open the Help files to the Chapter 1 instead of Chapter 9?
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Troubleshooting Source Control
What files should be added to Source Control?RoboHelp HTML projects are reasonably location agnostic. This means that projects are generally able to be zipped and copied to other PCs and used without...
View ArticleI thought it was aligned...
I just published this site for a friend of mine:www.paintingbydarlene.com and it looks fine in all browers on my laptop as well as my iPhone, but when my friend looks at it on his computer, the...
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Script error when viewing CHM file
I recieved this error message when attempting to view the page in a CHM file that contains a Captivate demo: The demo was imported to FrameMaker and the FrameMaker files are live links in RoboHelp to...
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Master Style page changing/deleting images
Hi all - This has been a reoccurring problem for quite some time. I have several master style pages in my project; each one is laid out the same with my company's logo and a module name in a header,...
View ArticleRoboHelp 10 - Silent Deployment
Hi, We want to deploy RoboHelp 10 on our users clients, therefore I created an MSI with Adobe Application Manager Enterprise Edition 3.0. MSI creating was quite easy, but when installing the MSI does...
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RoboHelp 9 chm file doesn't run on Windows Server 2012
Hi All,I'm running RoboHelp 9.02 and created a chm file. Tried to run it locally on a Windows Server 2012 machine and no luck! The chm file opened and then I got an error "Microsoft HTML Help...
View ArticleError with "whproxy.js" when launching Help
Hi guys. Getting an error on a Win 7 machine trying to open help (she has IE10). It gives the following error: "Object doesn't support property or method 'request'" and then the URL points to the...
View ArticleRoboHelp server not returning any search results
I am using RoboHelp Server 9 with RoboHelp 11, using WebHelp Pro. My table of contents and index are working fine, but my search pane is not returning any results. It just keeps coming back with...
View Articlejavascript exception error
Hi, I'm using RH11, Webhelp 11.01.235... I receive a very vague "javascript alert" error when switching between content categories while viewing in Chrome v37.0. Selecting OK to this message clears it...
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