I can't see Imported/Copied Topics
Some of you may recall me posting a few weeks ago that I inherited a mess that consists of CHM files instead of individual topics for csh. Each link for CSH calls a full CHM file. Now I am trying to...
View ArticleHelp topics are not displaying when using Windows 8/IE 10
I have a WebHelp system created in RoboHelp 7. When opening that Help from our application using Windows 8 with Internet Explorer 10 and allowing blocked content, the Help topics do not display in the...
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Issue displaying frames in Chrome
Hi all - We are currently using RoboHelp HTML 7.0 When I publish, frames cannot be viewed when using Chrome, although they are just fine when using IE or Firefox. This is the publically shared URL for...
View ArticleWebHelp generated in RH11 causes errors in Google Translate.
I have a WebHelp system that I originally generated in RH9. Pages from that generated output seem to do fine when I use translate.google.com to translate them, regardless of browser. However, I've...
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Troubleshooting RoboHelp HTML
This post contains links to useful sources of information to help you troubleshoot RoboHelp HTML. Bear with us while we add to this starter list. Items will be added as we think of them and not...
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Search Error: Failed to initialize database
I have been using RH HTML version 8.02 for several months. Recently, after compiling, the Search results do not work. The Search tab shows Error: Failed to initialize database. This occurs when I...
View ArticleGenerating Printed Documentation in RoboHelp 9
Hi, I am using RH9 that comes with the Adobe TechCom Suite 3.5. My MS Word version is 2010. While genating a Word Document from Robohelp, using the Printed Documentation Option, Some files in the HTML...
View ArticleWhy is the merge parent creating folders for and publishing all the contents...
Hello again, I'm using RH10 under TFS. Previously when I published my merged project, parent and two child projects, once I published the parent, the published file structure was...
View ArticleRoboHelp File Extensions
hi,Can anyone please tell me what the following files contain, their exapnsions and how to open them? .ali.BRS.cpd.glo.hhc.hhk.hhp.ign.ldb.phr.ppf.pss.stp.syn.xpj
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RoboHelp for Word installed from RoboHelp 10 won't work with Word 2010
I have a Help project created in RoboHelp for Word 8. I recently upgraded from Word 2007 to Word 2010 and discovered that RH8 for Word won't work with Word 2010. So I purchased RoboHelp 10 and have...
View ArticleThe process cannot access the file because it is being used by another process.
When Generating a WebHelp build and then Publishing in RH X5, and selection to overwite all, I get an error stating "Publishing has been cancelled. The process cannnot access the file because it is...
View Article'Drop Down Hot Spot Text Editor' is shown in the htm file by default...
Hi,The values entered under 'Drop Down Hot Spot Text Editor' and 'Expanding Hot Spot Text Editor' is shown in the htm file by default expanded.This problem is coming in Robohelp 10. I am able to open...
View ArticleText from Design view is not visible on View
I converted a project from RoboHelp 9 to 11, and discovered that several of my topics were changed. Most of the changes were minor, e.g. spacing, bold type, bullets, etc., but I'm still having to go...
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Possible to launch a URL in a web browser from a CHM Table of Contents item?
I would like to launch a URL outside of the CHM frameset, in a new browser window, from the CHM's table of contents.Manipulating the TOC item's options on the Advanced tab under Window or Frame doesn't...
View ArticleTCS 5 RoboHelp and FrameMaker links work and then stop
Hi, I installed TCS 5 after installing a trial of RoboHelp 11. After I installed, I opened a project from TCS 4 and I was able to update an existing linked FM book and Link to new files. The FM...
View ArticleMultiple language workflow
I have several projects in RoboHelp 11 that are complete in English, but now we are translating the content. I have read through the multiple language workflow instructions in the help, but I can't...
View ArticleCSS + WebHelp
I'm having problems with my generation Webhelp Adobe Robohelp 11. I use a template with a CSS file, but the file I set the CSS "font-family: Segoe UI, Tahoma," and at the time of developing these...
View ArticleHow to insert a meta tag in the head element in htm topic files?
(I am using RoboHelp 9, but have also tried RoboHelp 11 with exactly the same results.) Our application requires the WebBrowser control to run in IE9 compatibility mode. This means that when launching...
View ArticleA few questions on search keywords...
Hi all. I'd be grateful for experts' comments on these questions: Is there a way an end-user (a reader of the WebHelp) can specify keywords in the search query (something perhaps like...
View ArticleRoboHelp HTML 11 - If I publish using a responsive HTML5 layout, will the...
I am writing help content for software that has two essential components - one web-based and the other a locally installed app (our users work in both). I need the help documentation to be available...
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