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document restying advice needed

June 1, 2006, 12:11 pm
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I'm tasked with getting good-looking printed document from Robohelp sources, and need advice, please, on the order in which to work. Peter Grainge'sPrinted Documentation is helpful, but I'm thrashing around in the details.

Our document began as a Word doc, which was imported into RoboHTML to create .CHM online help. It's been hacked around in RH and now the generated printed doc is a bit of a mess, but I have to work with what we've got -- the RH sources (which are .htm files of course.) The doc organization is ok, just the format/styles are a problem.

I have the Word template which the original document came from, but the import into RH seems to have changed most, removing spaces from the style names. So it does not work well when used as the template for "Printed Document Appearance"

When I generate, it seems impossible to map all the project's CSS styles to MS Word styles, because for example the MS Word List Bullet styles are simply not shown in the mapping dialog pulldowns.

Can anyone recommend a strategy for getting to grips with this? I'm less-than-expert with styles & formatting, but understand a bit (my little knowledge no doubt being the dangerous thing here.) I don't mind working topic by topic through the RH source, fixing the styles for each item (should I add missing styles to the CSS?) , but would it be more effective to approach it differently?

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Robohelp WebHelp Publish from Command Line - Missing Index/Linking

August 7, 2017, 3:36 pm
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I am trying to publish my Robohelp project via command line and all of the files appear to be copied to the deployment location correctly. However, when opening the index.htm page, I do not see any of the other pages in the project in the "index" section. It looks like the pages are not linked appropriately via command line. When I publish from within the Adobe Robohelp application, everything shows in the "index" section correctly.

 

Here are the variations of the cmd statements I have tried running:

 

rhcl "MyRoboHelpProject.xpl" -p servername

rhcl "MyRoboHelpProject.xpl" -l "WebHelp" -p servername

rhcl "MyRoboHelpProject.xpl" -l "WebHelp" -p servername -o PathOnServer

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Mobile App option missing in Output types list - RH2015

August 8, 2017, 3:28 am
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Hi

 

I have a FM-based RH project I upgraded from RH11 to RH2015.

 

I want to publish this project as an android app. But I don't see the Mobile App option in the Output menu.

 

Please advice.

 

Sreekanth

 

P.S.: I remember asking this question earlier on these forums. But I am not finding it. Apologies for the duplicate post.

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Error: Failed to load xml file

November 26, 2013, 2:12 am
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Hi,

 

I have a multiple project output using RobohHelp HTML 9. In the online help system,  when I search for certain terms, I encounter this message "Error: Failed to load xml file"

 

could anyone let me know if you have encountered the same and how you dealt with this?

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Unknown tags in RoboHelp 2017

June 16, 2017, 7:36 am
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I have added some tags in HTML view in RoboHelp 2017 so that the content enclosed by the tags can be identified by the application associated with the Help project. RoboHelp has not removed the tags in the Responsive HTML5 output, which is great. However, in the Design view, they are highlighted in red with an "Unknown Tag" popup. My questions: can I get RoboHelp to accept these tags, without highlighting them, as it is concerning to see the tags in the Design view? Secondly: if RoboHelp will not accept the tags, would it be OK to leave them in, or am I risking creating problems by leaving them in. Ultimately, I need to add them to hundreds of topics. Any advice would be appreciated, thanks.

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where is robosource control?

August 16, 2011, 12:22 pm
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I've just updated my system and went from Windows XP to Windows 7 and had to reinstall the Tech. Communication Suite 3 but can't find how to install robosource. On my windows XP system there was a folder under the progream directory titled Robosource but it's not longer there. I checked in the Adobe directory...nothing...in the Robohelp 9 directory....nothing.

 

can anyone help?

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RoboHelp HTML 10 and SVN

December 6, 2013, 5:53 am
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Hello,

 

 

We are experiencing issues when using RoboHelp HTML 10 with SVN.

 

I have created a small project containing two topics and checked it into SVN. My colleague can then get the project from SVN and the topics appear within the RoboHelp interface as expected. However, if I then add new topics into the RoboHelp project and check them into SVN, when my colleague gets the files (which appear on his hard drive as expected), they are not picked up within the RoboHelp interface.

 

I have read this thread (http://forums.adobe.com/thread/1072217), however deleting the CPD file either manually or setting the check box in RoboHelp has not made a difference.  

 

There was no issue using RH9 and SVN - this is a new phenomenon (the project I have created is a small test project, but our larger, production project is experiencing the same problems). We have a basic set up - we don't use a PushOK plugin for RoboHelp; we have set the CPD and PSS files to ignore in SVN.

 

Any help would be greatly appreciated since if this cannot be fixed it would be a major issue for us.

 

Many thanks,

 

 

Mark Bower

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Can't publish to sharepoint - Robohelp 2015 - (403) Forbidden

June 5, 2016, 7:19 pm
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Hi I am trying to publish responsive HTML5 output to sharepoint - we are on sharepoint 365.  I have pasted the sharepoint site address in sharepoint site field in the Connection Details window.  When I try to publish I get an error message saying: error: the remote server returned an error: (403) Forbidden.  Any suggestions?  It's a folder I created so I do have full access.

 

If it's not possible to publish directly - how do I publish locally then upload?  I tried selecting the Advanced Option Generate SharePoint Native Output Before Publishing and then uploading the ASPX files to my sharepoint folder manually.  When I clicked the Index.aspx link all the formatting was lost.  Am I doing something wrong?

 

Regards

Leanne

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Image path appearing as tooltip in the PDF documentation

October 27, 2010, 6:19 am
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Hi all,

 

I posted this issue a while ago, and I also offered the solution of populating the Screen tip of the image in the image's properties, however this is working for RH7, whereas for RH8 it does not matter what I enter in the Screen tip, it will still show the complete path of the image at the moment of creation of the PDF giving away some sensitive information. Not displaying the Screen tip specified in the image's properties is definitely a bug. Is there any remedy to  that. Basically I do not need any Screen tip for my pictures. Best would be to not display anything, however it seems impossible for the time being.

It does not matter if I generate the PDF directly as a layer in RH8 or I generate it from Word, the result is the same, and it is annoying.

I hope there is a remedy to that.

I use a Windows XP Pro 32 bit, and I installe all service packs from Adobe.

 

Thank you,

 

Bogdan

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RoboHelp 2017 crashes when generating a Master Project

July 27, 2017, 10:48 am
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I hope someone can help me. I was using RoboHelp 9 before and recently got the trial version for RoboHelp 2017. When I opened my project using 2017, it asked if I wanted to import and upgrade my project so I went ahead and did that. My previous project under RoboHelp 9 was in WebHelp layout. However, in 2017, we are trying to generate and publish the same content in Responsive HTML5 layout.

 

I created a new "layout" for my existing project file and was able to generate and publish the old webhelp to the Indigo theme for responsive HTML5. However, these project file feeds/publishes to a master project file. When I open up the master project file and try to generate/publish it, RoboHelp 2017 freezes and stops working. The popup says "Generating content 'Content'... and freezes. If it helps, the "Output view" says "Processing Full-text search data..." and then that's when the popup appears.

 

Another popup appears and says "Adobe RoboHelp 2017 has stopped working" and then I have to close the program.

 

Any ideas as to why this could be happening?

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Context Sensitive Help Failure in RoboHelp 11

July 27, 2017, 12:40 pm
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In my application, I am trying to form URLs to automatically pull up context sensitive help based upon Robohelp Topic Ids.  I have read about how it should work using this reference: https://www.wvanweelden.eu/articles/part/csh-start-file  but for some reason it is not working at all.  Let me describe the issue in more detail.  I have a Robohelp project wit many topic ids.  I generate webhelp for the project and publish it.  I then create a url that I want to display the web page corresponding to the Robohelp topic ID.  For example:  "http://MyWebSite/Documentation/DEVELOPMENT/WebHelp/index_csh.htm#TopicID=Batch_Folder,with navpane=true".  According to the documentation I have read, this should work but no matter what topic id I use, the Help Start page is always displayed.  I am at a loss to explain why this is failing when I appear to have followed all the proper steps to make it function properly.  Can someone in this community please help me?

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How to control fomatting used on WebHelp Index tab?

July 26, 2017, 12:59 pm
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Hi all,

I'm using RoboHelp HTML 2015. I'm generating using a customized WebHelp layout and converting to a CHM, but the index is not indenting the sub-entries. The index does not appear to be in alphabetical order (even though it is). I have tried outputting to different WebHelp skins (WebHelp and CHM converted to WebHelp) and they all have this problem unless I select Pure HTML. I 'd prefer to use DHTML > Pure HTML to keep the Synch TOC and Search Box in Toolbar options. The same index in CHM files not converted from WebHelp and HTML5 output looks as it should. How can I control the way the index entries and sub-entries appear in WebHelp?

WebHelp with the incorrect index formatting:

webhelp index.jpg

CHM with correct index formatting:

chm index.jpg

 

Bonus question: At least one of my index entries shows a popup when you select it. None of the other entries do this. How can I avoid this popup from appearing on any of my entries?

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Can I reuse topics without reusing the formatting?

August 20, 2009, 3:16 am
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Hi everbody

 

I would like to create a new project where I can reuse my old topics. Can I import the topics in some unformatted form? I have a lot of trouble with weird old styles that don't look good neither as WebHelp nor as PDF. Is it possible to get rid off these styles and apply only nice, new, controlled styles?

 

Does anybody have any experience with that?

 

Thanks in advance!

 

Regards, Hanne

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Unknown tags in RoboHelp 2017

June 16, 2017, 7:36 am
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I have added some tags in HTML view in RoboHelp 2017 so that the content enclosed by the tags can be identified by the application associated with the Help project. RoboHelp has not removed the tags in the Responsive HTML5 output, which is great. However, in the Design view, they are highlighted in red with an "Unknown Tag" popup. My questions: can I get RoboHelp to accept these tags, without highlighting them, as it is concerning to see the tags in the Design view? Secondly: if RoboHelp will not accept the tags, would it be OK to leave them in, or am I risking creating problems by leaving them in. Ultimately, I need to add them to hundreds of topics. Any advice would be appreciated, thanks.

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IE11 renders a blank webhelp popup window(doesn't happen on first instance but from thereon) Version: Robohelp 2015 Trail.

August 28, 2015, 7:49 am
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HI

 

 

I am using trail version of robohelp2015, I have few issues when i open webhelp popups from the links in webpage in IE. It works fine in Chrome.

 

 

I click on help in on page, which opens a webhelp popup window. i don't close the popup and go to next page in my test website on now again click on help. Now it refreshes the webhelp popup with blank window in IE11.

 

 

Help would be appreciated.

 

The page is entirely blank without skin

d1.png

 

The script i am using to open webhelp:

<A HREF='javascript:RH_ShowHelp(0, "helpfiles/index.htm>>Mainwindow",  HH_HELP_CONTEXT, 2564462)' style="text-decoration:none;">?</A>

 

Also as i am quite new to robohelp, just wondering where should i change if I want my webhelp window on top whenever someone clicks help.  Do i need to change in Robohelp_csh,js file or any other file.

 

Thanks

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RoboHelp 9 Problem with Merging

August 9, 2017, 11:11 pm
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Hi,

 

I am using robohelp project version 9 and integrated with TFS for versioning control.

 

But in my organization, we are maintaining version like branch wise for customer.

e.g. I have branch 1.1 and 1.2 and 1.3

     1.1  is nothing but whole project but contains 10 functions available  for customer (10 functions source code is available )

     1.2  is also whole project but contains 2 functions available for customer (only 2 functions source code is available )

 

If in future  new function need to add or customer which is using 1.1 branch application they want new additional functions then we will create new branch like 1.1.1

In this case we need to move all source code from branch 1.1 to 1.1.1 branch (this is called up merging)

Also some times we need to do Down merging also ( means merging from upper branch to lower branch 1.1.1 to 1.1.)

 

so here 1 customer is using 1.1 version application and another customer is using 1.1.1 version application.

here 2 customer are using same application but branch is different. So we are working on branch-wise.  so code also different.

After some time we need to move code from 1.1 branch  to 1.1.1 branch, so we are doing this with TFS Merging tool.

 

and we have problem of merging with RoboHelp project.

 

Problem is as following :

 

1. merging is binary merging with robohelp  (if we do up merging then whole upper branch source code got replaced with lower branch code.)

it is not giving option to merge only new things which are not present in upper branch.

 

Do you have any solution for merging problem ?

 

Please suggest or help for this problem

 

Thanks in advance !

 

Nikhil

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How do I restart a numbered list?

June 4, 2011, 9:56 pm
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Hello all,

First of all, I have to say, I can't believe how long it is taking me to set up my project. It seems like the most basic functionality in FM does not translate easily to RH. The lack of documentation around TCS3 Frame to Robohelp linking is simply unbelievable. Am I the only one who is frustrated and missing deadlines because of this?

 

Anyway, I have encountered another problem with numbered lists.

 

My list consists of two Framemaker paragraph tags. One that sets the counter back to 1 (used for the first item in a list), and then another tag for list items 2 and onwards.

 

Here is the problem:

I am using the Multilevel lists feature to set up my lists, which, for the most part works fine.

 

The only problem I am encountering is this:

 

when I have two lists within the same topic, I cannot get the second list to restart at 1!  Has anyone been able to figure this out with the multilevel lists?

 

I know I can manually reset the counter from within Robohelp, but that defeats the purpose of linking my FrameMaker document. I cannot go and find all my lists in Robohelp and restart the numbering there. There has to be an automated way to do this.

 

Any ideas?

thanks.

Sue

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Error: Failed to load xml file

November 26, 2013, 2:12 am
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Hi,

 

I have a multiple project output using RobohHelp HTML 9. In the online help system,  when I search for certain terms, I encounter this message "Error: Failed to load xml file"

 

could anyone let me know if you have encountered the same and how you dealt with this?

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"Display results with all search words" > change color of text?

April 10, 2017, 1:31 pm
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Hello All,

 

In HTML5 output, below the Search box (both the one in the top far right of the screen, and the one in the left navigation pane (pictured below), there is the following text: "Display search words with all search words." 

 

Can anyone tell me how to change the color of that text?

Also, can I change the wording of that text?

 

Thanks,

 

Mark

 

Here, the text is black, so it's barely visible:

 

Here, I've simply highlighted the text with my cursor. This is the text whose color I want to change.

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Robohelp 2015 HTML5 responsive - breadcrumb issue

August 10, 2017, 5:04 am
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Hi

I am working on a project with a master and two child sub projects and cannot get my head round the way breadcrumbs work with Responsive HTML5 output. Unlike Webhelp output where the Home link in breadcrumbs goes back to the master project Home, when Home is clicked in either of child projects once compiled, it returns to the respective Home within the child project, as well as opening this page in a new tab.

 

Is this just something peculiar with Responsive HTML5 output that Home in breadcrumbs only returns to the Home of the child rather the Home page of the Master project?

 

Thanks

 

Richard

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