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RH2015 - can I change UI of Related Topic popup?

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Hi all,

Two questions about RH2015:

 

-  Is there a way to change the interface of the Related Topics popup? I don't see how I can do this in the code. It's a bit small for my taste.

related_topics_popup.png

 

 

 

-  How can I bring in my template from RH11? Will everything from my existing Project come into RH2015 when I open it in RH2015? (I hesitate to open existing projects until I see if there are any bugs in RH2015. I have also gone through the entire RH2015 manual, and I have to say I am very disappointed that they copied and pasted from the old manual, and a lot of the procedures and icons are incorrect.)

 

 

Thanks,

Pam


Import a website generated by Robohelp long ago

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I'm not a Robohelp user myself, so please bear with me.  I've got a user who has a fresh install of Robohelp on her PC.  There is a website that she has created using Robohelp, but she doesn't have any kind of project file anymore.  The generated website does exist, though, and seems to be working fine.  Is there a way to import that site and its structure into a project so that she can resume working on it?

 

Thanks!

Open In New Tab link on Captivate demo pages

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I am using RoboHelp 2015 version 12.0.2.384 & Captivate 9 version 9.0.0.223.

I generate Responsive HTML5 help including Captivate HTML5 demonstrations.

RoboHelp inserts an "Open In New Tab" link on the demonstration pages.

How do I stop Robohelp inserting the link?

FM crashing when I update linked files in RH

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FM keeps crashing when I update linked files in RH. It then restarts, and the Web help is generated, but it is a nuisance and probably an indication of something that should be fixed. Has anyone experienced this? Any ideas how to fix it?

unwrap table

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Hi all,

 

Is there an easy way to unwrap an element (especially tables) so that I can simplify conversion of content from a PDF file?

 

Thx,

-Matt

[RoboHelp 2015 using Responsive HTML5] Search not Working in Internet Explorer 11

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I publish my RoboHelp 2015 project in Responsive HTML5. It has come to my attention that the search bar is not working on some computers using Internet Explorer 11. Users would search a common word and it would come up with "Searching 0%". This issue is not happening with Google Chrome at all. In some computers, the search bar is working correctly with both IE11 and Chrome.

 

Any ideas what could be the issue with IE11? Any tips?

 

Help!

RoboHelp 10 WebHelp search feature not working?

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Hi all,

 

I am using the Adobe Technical Communication Suite 4 and cannot get RoboHelp 10 to generate a WebHelp product with search capabilities.

I have created a RoboHelp 10 WebHelp project and imported FrameMaker 11 files.

 

Everything seems okay, but when I search in Internet Explorer 10, nothing happens.  I can even be on the same page as a term and enter the term in the box,

but then nothing happenns. I also tried:  Opera, Firefox, Chrome and Safari browsers and still no results in the WebHelp search results.

 

Actually, I get one word by default and that word is:  "null".

 

Any idea on what is causing this?  I have a deliverable due soon, and I need to get this search capability working.

 

Thanks in advance for your suggestions.

 

I am using the latest patch too - RoboHelp 10.0.0.287

 

Regards,

 

Jim

Does RoboHelp 9 support jQuery?

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Hi,

 

I'm having trouble running a jQuery script in RH9.

 

I'm trying to run a jQuery script in RH9 but it doesn't do anything in the RH Previewer (Ctrl+W). When I generate a chm, the topic displays an error message when displaying the topic.

 

The short script I'm running is this:

 

$.get('rhvariable.apj', function(data)

{

   var xml_data = data;

   $(xml_data).each(function(){

        if($(this).find('name').text() == 'Laser_Version') {

            var release_Version = ($(this).find('value').text());

            alert('The current Release Version is: ' + release_Version);

        }

    });

});

 

Essentially, I'm opening the XML-based User Defined Variable .apj file and locating and returning the version # of our product from it that I'll use to insert into a form that comes up for user feedback.

 

The script runs beautifully when the file's opened in IE11, Chrome or FireFox so I know it's correct. However, when I run it from a RH9 compiled help (.chm), I get this error message:

 

 

I originally had the initial line as "jQuery.get" which gave me the same error only it flagged the jQuery property as undefined.

 

When I changed it to "$.get" I get the above error message.

 

I also tried to enclose it within a function:

 

$function()

{

   $get(...

   {

       .

      .

      .

   ]);

});

 

The Error description was simply '$' is undefined

 

If I run it within the RH9 Previewer (Ctrl+W), nothing happens - no error message but the page does display.

 

I'm using the latest jQuery min file: "jquery-1.12.0.min.js"

 

Thanks in advance!!!


Two RH Server 9 problems (problems in published project)

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The major problem: When I generate the project everything looks fine but after it is published to RH Server 9 all keywords in Index are missing...?

The minor problem: The background image I have chosen for Label Region in the Skin Editor doesn't show in the published project on RH Server 9. Why?

 

                                      Generated project                                                                                           Project published to RH Server 9

Generated.jpgPublished.jpg

 

The rest of the project (Search, Glossary, .htt-files, links etc.) is what I want it to be.

Error 404: After moving my projects from SharePOint to its own server, some pdf files are not linked or viewable anymore.

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Is there a way to make the hyperlinks viewable without having to hyperlink each file again?  I have over 2000 missing files (although they are still in the project)

Cannot save and check-in changes because of an exception I was getting regarding chalk.jpg

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I was told to update my robohelp - checked, still couldn't save and check-in

tried to rollback - the chalk.jpg was deleted instead-- can save but not really check-in

manually added a chalk.jpg file again - got back where I started.

 

desperately need help!!!!

 

Thanks in advance.

How to output User Guide Sections (MS Word) as separate web pages

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So I have this massive web portal user guide. It's a MS Word document with many sections (2.1, 4.2.3.2, Appendix B etc.). Is there a quick way to output each section as a separate webhelp page? Responsive HTML5 would be ideal I think. 

 

Thanks y'all!  

Search does not display results.

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Hi Folks,

 

I have successfully generated a .chm file but when I opened I found the search tab does not display results. Not sure if it's a defect or my own inexperience setting up the index links properly but if you could point me in the right direction it would be much appreciated.

 

William Hazen

Applying both topic-level and content-level tags to a topic

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Applying both topic-level and content-level tags to a topic doesn't seem to work in RH 2015 HTML5 output.

 

Example: I have four conditional tags: A, B, C, and D. I apply tags A and B as topic-level tags to the topic. Also, the topic contains content that should only be displayed when A is selected in the filter pane, and other content that should only be displayed when B is selected (= content-level tags).

 

Now the topic-level tags work - the topic won't be displayed when C or D are selected. But the content-level tags are completely ignored, and all content is shown.

 

I guess the reason behind this is that nested dynamic content is not possible at the moment, as I have pointed out before (Dynamic content in tables / nested dynamic content).

 

Is that something that will be addressed in future versions?

Individual chapters through Printed Documentation

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I have a query in RoboHelp 10. When I create Word or PDF (Individual chapters) through Printed documentation, it does not create hyperlinks. I am using MS Word 2003


(RoboHelp 2015, HTML5) Glitch on Hovering over Index Keywords

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I recently upgraded from RoboHelp 11 to RoboHelp 2015. When I now hover over the links within a keyword they sort of shake and create a movement. So, not when I hover over the keyword itself, but when a keyword contains multiple links to different pages, those links themselves visually shake. It can be quite hard on the eyes.

 

Has anyone else experienced this? Would love any ideas as to how I might be able to mitigate this little glitch.

 

Thank you!

RoboHelp 2015 Dynamic Content Filter Problem

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I implemented the new Dynamic Content Filter feature in a set of merged help projects. The output is Responsive HTML5.

Our scenario is when SuperUser logs into the UI and launches the help, they get all the help content, but when any other user logs in, they will see all the content except what I've tagged as SuperUser_Only.

 

I initially tested the output and filtering by displaying the filter icon and verified the filtering behaved how I expected. I was disappointed the "Select by default" option didn't work how I expected, but that wasn't a deal breaker.

Since we want to deploy the filter with URLs and not show users the filter option, I figured out the URLs (thank you William van Weelden) and did basic testing with those. By basic testing I mean I copy/pasted one URL in the browser and pressed ENTER, viewed the results, then copy/pasted the other URL in the browser and pressed ENTER, and viewed the results. This worked a couple of times and I deemed the feature to be working and told our development team it would work.

 

However, after a couple more copy/pastes the content didn't change, but if I pressed F5 to refresh, it would then display the correct content. Then sometimes I had to close the browser completely and reopen and then paste again, and it would display the correct content. But now the filtering has stopped working at all. I have complete control of the server and have not made any changes there. I've tried both Chrome and IE and cleared the browser cache and nothing makes the filtering work now.

 

Here are the two URLs I tested with, with Xs for the server IP address. We have context sensitive help and these are for a screen whose topic is named FOOD.htm.

http://xxx.xx.xx.xxx:8080/helpRH/help/en/mergedProjects/Planning/FOOD.htm?filter=EndUser:N OT_SuperUser_Only

http://xxx.xx.xx.xxx:8080/helpRH/help/en/mergedProjects/Planning/FOOD.htm?filter=SuperUser:SuperUser_Only

 

 

Does anyone have any ideas on how to make the dynamic content filter work consistently?

 

Autonumbered lists conversion issues

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Hi all

 

I've had a number of poor results with autonumbered lists during conversion from Frame to RoboHelp in Technical Communication Suite 2015. First it didn't seem to matter which option I chose, convert to HTML list, multilevel list or convert to text, all my list items were returned with the number 1. Each list item was starting over again at the beginning. Then I finally removed a property from my numbered paragraph style that RoboHelp had placed, unknown to me, into my CSS. Unfortunately I can't remember exactly what it was as I was desperately trying many options at the time, but it did have something to do with x-list. This is not a CSS property as far as I know, so it's some RoboHelp command. Since I removed it my lists are now numbering correctly, but there are now two sets of numbers as follows:

double numbering.PNG

This is the code I see:

<?rh-list_start start="1" style="list-style: rh-list; list-style: rh-list;" ?><p

  class="Numbered" style="margin-left: 17.712pt;"><span class="FM_StepNumber">1.<span

  class="FMAutoNumber_1" style="padding-left: 7pt;">&#160;</span></span>Go

to the IT Asset Management workspace and expand the Finance and Organization

Management &gt; Organizations folder.</p><?rh-list_end ?>

 

It's the same for every step. It appears RoboHelp still thinks it needs to number the steps even though I've changed the option to convert to text. I have updated the FM files, which are linked to my project, not imported. I have regenerated output. I even created a new project, with the same Frame files, but the results were the same.

 

Not sure what the next step is so I would appreciate some advice.

 

Thanks

Gerry

RoboHelp 2015 responsive layout mobile app hyperlinks issue

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Hello,

 

The app is generated successfully using PhoneGap and loaded onto an iPad running iOS 9.1 and the hyperlinks do indeed work.  However, there is no back navigation button once the link is chosen and a new page is launched.  This is either when a PDF baggage file is opened or a link to an outside source such as youtube is chosen.  I have tried changing the link options to display in Same Frame, etc.  Have also modified some of the settings in the config.xml file in the app but without success so far.  Any assistance would be appreciated.  I'm on a chat with Adobe as I'm writing this and they are researching the matter.

How to output user guide sections as separate webpages?

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I have a massive user guide (MS Word file) that has various sections and sub-sections (e.g., 1.2, 1.2.3, etc.). When I output using Webhelp, Responsive HTML5, or any other SSL, the guide is published as one long webpage. I can use the TOC to navigate to selected sections, but I can of course scroll up or down to other sections. Is there a way to isolate and output each section as a separate page, while keeping the comprehensive TOC?

 

It would be incredibly time-consuming to divide up the actual Word file...then import them individually into Robohelp...

 

I'm very new to Robohelp, so any help is much appreciated! Thanks!

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