Lost my RoboHelp Screen Capture Menu Bar

January 29, 2016, 11:29 am

≫ Next: Air Help topic navigation links broken

≪ Previous: Which category should I post in?

$

0

0

I had multiple images open in RoboHelp Screen Capture. I repeatedly clicked the small X at the top right to close each one, but I seem to have gone to far. The last time I clicked the X, my menu bar disappeared from the top of the screen. The icons are still there, but I no longer see the text. That is, File, Edit, etc.

 

I cannot figure out how to get the menu bar back!

 

I've gone to customize and reset all my options, I've closed and reopened Screen Capture, I've right-clicked where the menu bar should be--but nothing.

 

Does anyone know how to restore the menu bar?

 

Thanks for your help.

---

Air Help topic navigation links broken

February 27, 2012, 9:51 am

≫ Next: SWF autoPlay

≪ Previous: Lost my RoboHelp Screen Capture Menu Bar

$

0

0

I've logged this as a bug, but was wondering if anyone else has run into this problem.

 

When generating the "Air Help and Browser Based Help" output format (and uploading the browser files to the web server and installing the AirHelp application), the navigation links that appear above the help window and below the search bar/navigation buttons are broken. The example below shows the uni-pane template, but the problem occurs with all templates.

 

Upon clicking the first or second topic link (in the red circled area), this displays "The page cannot be found" and the navigation links themselves disappear.

 

I noticed that the problem only exists when the topics in the Project Manager are organized into subfolders. If all the topics in the Project Manager reside in the top-level folder, the links navigate properly. Also, the links are only clickable when in online mode, not in local mode. I've been unable to either disable the navigation links entirely, or make them un-clickable in online mode.

 

I'm running RH9, Windows 7 (64-bit).

 

Any help would be appreciated.

SWF autoPlay

March 25, 2009, 1:33 pm

≫ Next: Using the Back button to return to a topic from a link to another page

≪ Previous: Air Help topic navigation links broken

$

0

0

I am inserting some captiva 3 swf files in robohelp 7.02 and they start playing as soon as the page is opened. I would like the reader to read a senario prior to playing the swf file. I understand that there is an autoPlay=false command, but cannot figure out where to insert it into the html to stop the video from autoplaying. Any suggestions?

Using the Back button to return to a topic from a link to another page

January 28, 2016, 8:54 am

≫ Next: Office 2013 Support on Robohelp 10

≪ Previous: SWF autoPlay

$

0

0

My current RoboHelp 11 project has a number of links from one topic to another. When clicking the Back button in the browser to get back to the original page, it closes all dropdowns, etc. that may have been open prior to clicking the link. Lately, I've been asked by users if there is any way to return to the position you were in before clicking the link. I've been searching, but have not been able to find any way to do this. Is this possible and, if so, is there a fairly easy way to achieve this?

Thanks so much.

Office 2013 Support on Robohelp 10

February 3, 2013, 3:09 am

≫ Next: The Word VBA macro version registered is incorrect.

≪ Previous: Using the Back button to return to a topic from a link to another page

$

0

0

Hi All ,

 

I have been using robohelp for a little while now great product....

 

We have recentley upgraded to Office 2013 and it seems that Robohelp 10 does not support output to Word when Office 2013 is used - ( Printed Document output  works "Most" of the time on Office 2010)

Other than rolling back to 2010 (my current solution )  has anyone else come across a way of making Robohelp 10 work with Word 2013 -

 

If Adobe are looking at this - are there any plans to release updates that will ensure compatiblity ?

 

Many Thanks

The Word VBA macro version registered is incorrect.

January 26, 2007, 8:50 am

≫ Next: RH10 Webhelp and IE11

≪ Previous: Office 2013 Support on Robohelp 10

$

0

0

I am trying to generate printed documentation of my Help system and I get the following error:
---------------------------
Printed Documentation
---------------------------
The Word VBA macro version registered is incorrect.

Please reinstall Printed Documentation.
---------------------------
OK
---------------------------
I cannot figure out where I reinstall Printed Documentaion from as I downloaded the Robo Help Program and do not have a CD. Can someone please advise? Thanks!

RH10 Webhelp and IE11

November 26, 2013, 3:01 pm

≫ Next: RoboHelp 10 - SVN Issue

≪ Previous: The Word VBA macro version registered is incorrect.

$

0

0

Using RH10 to generate Webhelp output. This has worked fine for users running firefox, chrome and IE10 in an intranet environment. (RH10 has been updated with the IE10 fixes and the chrome fix - whproxy.js file). However, With the release of IE11 users have immediately reported that there are problems with the RH10 Webhelp output. I cannot provide specifics as yet but thought it worth posting so that other users have a "heads up" on potential problems caused by IE11, and hopefully RH techies can start to pinpoint problems and look at providing potential fixes.

 

Will try to identify IE11 problems more specifically and provide further posts regarding issues.

 

OK - Viewing WebHelp output in IE11 -

Table of Contents has dissappeared, the icon is displayed on the tool bar but no TOC entries in the list;

index - displays the keyword box but does nothing and no index list is displayed;

search - search box will display and text can be entered but search does not appear to work.

 

For users who choose to use IE11 as their default browser, this renders the webhelp unusable.

 

Anyone got any ideas how to fix???

 

Regards

RoboHelp 10 - SVN Issue

September 26, 2012, 12:49 am

≫ Next: How to link to a external document that contains bookmarks

≪ Previous: RH10 Webhelp and IE11

$

0

0

Hi there,

 

We are having an issue with RoboHelp 10 and SVN (Subversion 1.7.5).

Say, for example, I add three new topics to an online help project, close the project and commit the changes. My colleague performs an SVN update - she can see that the new files are brought down from the server. The new files are then visible in the physical RoboHelp project folder - so SVN has done its job. However, when she opens the online help project on her machine, the three new files are appearing with the red 'X' in the table of contents - suggesting RoboHelp cannot find the files (as per the image below). The files are also not displayed in the project manager pod. However, if we perform a manual import in the project manager, the files are added to the project manager and no longer displayed with the red 'X' in the table of contents.

 

This has only happened since we upgraded to RH 10 from RH 9. Could it be that there is some setting that we need to configure?

 

 

---

How to link to a external document that contains bookmarks

January 15, 2016, 12:14 pm

≫ Next: Top and Bottom Borders in Snippets.

≪ Previous: RoboHelp 10 - SVN Issue

$

0

0

Sorry, I put my question in the wrong forum

 

I'm working in Robohelp 8 and I have an existing Robohelp that I'm modifying.

 

I have been provided a WORD document that's approximately 72 pages which has a table of contents that has bookmarks.

 

I tried to setup a link to each topic that were bookmarked but it does not seem to work.   The previous link that I had setup in my Robohelp project, seems to take on the next link for a different topic that I had selected from the WORD document.

 

Can this be done?

 

Please advise.

 

thanks

 

Sharon.

Top and Bottom Borders in Snippets.

January 29, 2016, 6:23 pm

≫ Next: Application requires two (2) clicks to launch CHM Help

≪ Previous: How to link to a external document that contains bookmarks

$

0

0

Every time I enter a snippet it has a top and bottom border. Is there any way to get rid of these?

Application requires two (2) clicks to launch CHM Help

January 29, 2016, 3:01 pm

≫ Next: Distorted Images in Word Output

≪ Previous: Top and Bottom Borders in Snippets.

$

0

0

I developed an online Help CHM file (context-sensitive) for integration in a desktop application. The Help doesn't open when you first click the "HELP" button in the application. When you click it a second time it opens as designed.

 

Any thoughts? Thanks in advance for your help.

Distorted Images in Word Output

August 15, 2012, 6:25 am

≫ Next: RH9 activation?

≪ Previous: Application requires two (2) clicks to launch CHM Help

$

0

0

Hi,

 

I am trying to generate a Word 2010 document from my RH9 project, and everything works smoothly except for the screen captures, where most are very distorted (they are the correct width, but much longer than they should be).

 

In order to avoid numbering issues with conditional text, images are always inserted after a Shift+Enter in procedures, so they have the same formatting as the step/bullet.

 

I cannot see any pattern in the distortion. Similar size dialog boxes may be okay after one step, but then distorted after the next step.

 

Any ideas?

 

Thanks,

Jackie

RH9 activation?

January 31, 2016, 6:06 am

≫ Next: Word 2016

≪ Previous: Distorted Images in Word Output

$

0

0

I’ve just inherited a copy of RoboHelp 9 from the previous technical writer who worked at our company a few years ago.

The computer she was using has long since been reformatted, etc.

I installed on a new computer, loaded the original serial number - and it was accepted.

 

However, when I’m asked to activate or enter my Adobe ID, the screen says “Network error. Please try again later” – even though I have full access to the internet.

 

I am on a Windows 7 Pro OS, and using Office 2010 (WORD) as my documentation development environment.

I also installed the 9.0.2 update – are there any more recent ones?

 

It looks like I can still work with the program, but when I generate a Webhelp test file and try a preview, all I get is a flickering line at the top of the screen.

I would appreciate some help getting straightened out.

 

Thanks

Leybl Botwinik, Documentation manager

Evolven Software.

Word 2016

October 29, 2015, 1:25 pm

≫ Next: Home button throws script error with new company website

≪ Previous: RH9 activation?

$

0

0

Is Robohelp 2015 compatible with Word 2016? I just upgraded to the new version of Office. When I try to link a Word Document, I get an error "Microsoft Word is not Installed No Word Documents can be linked"

Home button throws script error with new company website

August 24, 2015, 3:49 pm

≫ Next: Multiscreen publishing - parent publishes all children?

≪ Previous: Word 2016

$

0

0

RH11 Version 11.0.0.179

My company just redesigned their website and the Home button on the CHM now throws the following series of errors.  If you click 'Yes' to continue, it will eventually launch the website, but in a mobile view.  For instance, it has a menu button instead of the menu items across the page.

 

Script Errors:

These are all Line:0, Char:0, Script Error

### Links to js files removed.

 

Then you get:

Line:6

Char:31

Error: Bootstrap's JavaScript requires jQuery

### Links to js files removed.

 

Followed by:

Line: 5

Char:1

Error: 'jQuery' is undefined

### Links to js files removed.

 

The website is www.epis.com.

 

Any thoughts on how to fix?  Is this something the web designer needs to address?

Thanks,

Jonell

---

Multiscreen publishing - parent publishes all children?

November 8, 2015, 4:13 pm

≫ Next: need help with page width problems

≪ Previous: Home button throws script error with new company website

$

0

0

Hi all,

 

Just setting up merging in Multiscreen HTML5 output. It appears that publishing the parent publishes all the children that might exist in the "mergedProjects" folder. This is pretty undesirable behaviour when different people are working on each of the children and with different publishing schedules.

 

How do people manage this so that outdated or draft/test builds aren't pubished?

 

And does anyone know if this is the same for Responsive HTML5? Would we need to publish the parent and children all at the same time every time (given the children have to be generated into the parent build - or is that only the first time)?

 

Regards,

Amber

need help with page width problems

January 30, 2016, 8:17 pm

≫ Next: Where's the "Paste Special"?

≪ Previous: Multiscreen publishing - parent publishes all children?

$

0

0

I have a problem with page width.  almost all of the devices that access my website can see my pages as I imagine, but if the width of the device is too large, then the text is wraped into a small column to the left.   at http://www.laclassical.com

Where's the "Paste Special"?

October 28, 2015, 11:12 am

≫ Next: RoboHelp 8 blow-up with right-click on TOC item

≪ Previous: need help with page width problems

$

0

0

I've noticed that if I paste content from Microsoft Word into a RoboHelp topic, it comes in with all that dreadful Microsoft HTML markup. I want to use a Paste Special to paste that type of content in as plain text. However, I can't fine that kind of option.

RoboHelp 8 blow-up with right-click on TOC item

August 24, 2011, 7:27 am

≫ Next: Display TOC by default

≪ Previous: Where's the "Paste Special"?

$

0

0

Does anyone know if this issue has been addressed by Adobe?

 

I am also having the issue -- whenever I right-click on the TOC column within RoboHelp 8 HTML, it gives me the previously reported error message and shuts the program down.  Not a horrible issue -- but I have lost work when I forgot that I can't do that action in this application.

 

Thanks,

Bob

Display TOC by default

February 1, 2016, 1:53 pm

≫ Next: Expanding Text Following Snippets Containing Drop-Down Text

≪ Previous: RoboHelp 8 blow-up with right-click on TOC item

$

0

0

I have the Default pane set to "toc" and Show TOC set to "true", however when I generate and view the layout in a desktop screen, the TOC is not open by default, I have to first click on the TOC icon for it to open. I would like to have the TOC open by default when viewing the output.